ICT ready to enable business continuity

During the last two weeks the IT environment at SU pulled out all stops to prepare a virtual study and work environment.

Since the announcement of lock-down regulations by the President on 23d March, the possible work scenarios are now much more limited. The restriction of movement and staying at home will effectively terminate 99% of all traditional work or study activities on campus and will now be done online, from home.

This scenario has specific implications for all IT services and applications. Our goal is to enable all ICT-based services and applications to staff and students working from home, with the same richness and quality that existed before.

The preparation covered multiple domains, some of which we can control, and others where we depend on collaboration of service providers and national negotiations in this regard. The preparation of all computing facilities on campus for remote access will be finalised over this coming weekend, after the scheduled maintenance work is completed.

The ICT service desk (ICT Partner Portal) is currently inundated by support requests like access to applications and platforms. The support agents and system engineers are doing their utmost to serve everybody as soon as possible, and we appreciate the patience of our users.

I’m confident that SU will overcome the short-term challenges, and that the ICT ecosystem will enable business continuity off-campus. We’re almost there!

Attie Juyn (Senior Director: ICT)


Academic IT: when IT has to
become your best friend
In these unprecedented times, many staff and students are rightfully concerned about how they will teach and learn online. Everywhere we look online, the world has been talking about online learning.
IT support during COVID
In line with SU communication regarding the operational needs and our staff’s well-being Information Technology also must limit the exposure and levels of infection of our IT support staff.
Working remotely toolkit
Despite current circumstances we still need to ensure that staff and students are able to continue with their work and research. The following tools are available to make it easier.
  Reactivate your
network access
  IT maintenance:
27 to 30 March
  Adobe Connect
  Reset your password
Download Office
Software Hub
Remote work starter
guide for employees
Online meeting
Effective virtual
collaboration sessions
5 tips for ramping up
on remote work in
a hurry
SU COVID-19 information
Campus Health COVID-19
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